OUR POLICIES

 

TERMS & CONDITIONS

Consumer Information pursuant to Legislative Decree. 15/01/1992 n. And 50 of Legislative Decree no. 185 of 22/5/1999 relating to the protection of consumers in respect of distance contracts and subsequent amendments.

For any purchase clients may use the website, just send an email containing the number of the items that you he/she interested in to our address or filling our specific form. Clients can also order by email at info@agriturismodogana.it.

The forms of payment accepted by Agriturismo Antica Dogana are: all stripe.com form of payments and bank transfer.

In case of payment by bank transfer, the shipment will be made only after Agriturismo Antica Dogana has received by email at info@agriturismodogana.it the confirmation of payment via bank transfer, and a copy is issued by the bank. If confirmation of payment is not received within three working days of receipt, the order will be canceled.

The bank transfer must be made out to:

Account Holder: Lucia de Ferrari

Holder Address: via Dogana 4, 06069 Tuoro sul Trasimeno (pg) Italy

IBAN: IT21K0848925400000000380100

Bank: Banca Valdichiana – Cred. Coop. di Chiusi e Montepulciano – ICCREA BANCA SPA Roma

Bank Address: Via Fosse Ardeatine, 30, 52044 Terontola AR

Bic Code: ICRAITR1DLB

 

DELIVERY POLICY


Agriturismo Antica Dogana delivers items worldwide through the company Logistics s.r.l.. The shipment timeline is between 5/10 working days from the moment the customer receives the email with the tracking shipment link from Logistics s.r.l.

REFUND POLICY


All items sold by Agriturismo Antica Dogana are covered by the manufacturer’s warranty. Products found to be defective, will be replaced with the same product, returning it to the company Agriturismo Antica Dogana, Località Dogana 4, 06069 Tuoro sul Trasimeno, at the expense of the customer who will arrange the delivery of goods, agreeing in advance the method of delivery of the goods.

CANCELLATION POLICY


The decree in question confers the right to cancel the purchase within 10 working days from receipt of goods ordered, by sending to the following address Agriturismo Antica Dogana, Località Dogana 4, 06069 Tuoro sul Trasimeno, a notice by registered letter with acknowledgment of receipt.

In the case of exercising the right of withdrawal, the customer must return the unused goods received at his own expense to Agriturismo Antica Dogana, Località Dogana 4, 06069 Tuoro sul Trasimeno, within the period of ten working days starting from the date of receipt of the goods and only after obtaining the return authorization code (RAS). The refund will be made by the insured in the free port. We will not accept cash parcels or carriage forwards.


PRIVACY POLICY


As per Article 10 of Law 675/96:
The personal data is the data in our possession, as well as other information, collected from the person concerned by Information Technology and treated by manual processing, and telecommunication tools.
At any time the customer can have “exclusive” access to these data and request the modification or cancellation.
Agriturismo Antica Dogana guarantees the confidentiality of personal data of the customers, regarding persons, their orders and purchases made by them. Agriturismo Antica Dogana will not spread and sell the information in its possession to external companies for promotional purposes.

The data controller is Agriturismo Antica Dogana, Località Dogana 4, 06069 Tuoro sul Trasimeno.