Consumer Information pursuant to Legislative Decree. 15/01/1992 n. And 50 of Legislative Decree no. 185 of 22/5/1999 relating to the protection of consumers in respect of distance contracts and subsequent amendments.

For any purchase clients may use the website, just send an email containing the number of the items that you he/she interested in to our address or filling our specific form. Clients can also order by email at info@agriturismodogana.it.

The forms of payment accepted by Agriturismo Antica Dogana & Lucia Tuscany Events are: all Woocommerce form of payments and bank transfer.


Agriturismo Antica Dogana delivers items worldwide through the company Logistics s.r.l.. The shipment timeline is between 5/10 working days from the moment the customer receives the email with the tracking shipment link from Logistics s.r.l.


All items sold by Agriturismo Antica Dogana are covered by the manufacturer’s warranty. Products found to be defective, will be replaced with the same product, returning it to the company Agriturismo Antica Dogana, Località Dogana 4, 06069 Tuoro sul Trasimeno, at the expense of the customer who will arrange the delivery of goods, agreeing in advance the method of delivery of the goods.


The decree in question confers the right to cancel the purchase within 10 working days from receipt of goods ordered, by sending to the following address Agriturismo Antica Dogana, Località Dogana 4, 06069 Tuoro sul Trasimeno, a notice by registered letter with acknowledgment of receipt.

In the case of exercising the right of withdrawal, the customer must return the unused goods received at his own expense to Agriturismo Antica Dogana, Località Dogana 4, 06069 Tuoro sul Trasimeno, within the period of ten working days starting from the date of receipt of the goods and only after obtaining the return authorization code (RAS). The refund will be made by the insured in the free port. We will not accept cash parcels or carriage forwards.

In the case of Lucia Tuscany Events retreats and wedding payments there are all non refundable.



As per Article 10 of Law 675/96:
The personal data is the data in our possession, as well as other information, collected from the person concerned by Information Technology and treated by manual processing, and telecommunication tools.
At any time the customer can have “exclusive” access to these data and request the modification or cancellation.
Agriturismo Antica Dogana guarantees the confidentiality of personal data of the customers, regarding persons, their orders and purchases made by them. Agriturismo Antica Dogana & Lucia Tuscany Events will not spread and sell the information in its possession to external companies for promotional purposes.

The data controller is Agriturismo Antica Dogana, Località Dogana 4, 06069 Tuoro sul Trasimeno & Lucia Tuscany Events.

The Data Holder and the Data Processing Manager

The Data Holder and the Data processing manager is Agriturismo La Dogana di De Ferrari Lucia | P.I. IT13595901003,
E-mail: info@agriturismodogana.it

The Data Holder and the Data processing manager is Lucia Tuscany Events | P.I. NL865536533B01
E-mail: info@agriturismodogana.it

Who can see the data

Third parties delegated by us to manage some of our activities may have access and see the data on the website. These subjects are people inside agencies and companies that have the task of carrying out some activities on our behalf (eg web agency or free lance or ecommerce managers)

These subjects can not, however, process this data except in the presence of a precise written mandate from us


Personal data
Name, surname, physical address, nationality, province and municipality of residence, landline and / or mobile phone, social security number, address / s e-mail, contacts social networks

Data of companies, associations, public bodies, freelancers
Company Name, VAT Number, Fiscal Code, administrative office, name and surname of the contact persons, address (s), contact details, telephone number (s), social network

Trackable traffic data
Log, IP address of origin, generic statistical data, social network connection data

The Data Holder does not require the subject to provide sensible data, that is, according to the provisions of the GDPR (Article 9), personal data revealing racial or ethnic origin, political opinions, religious or philosophical convictions, or union membership, as well as genetic data, data biometrics designed to uniquely identify a natural person, data relating to a person’s health or sexual life or sexual orientation.

Follow the request for registration and the contract for the provision of the selected service and / or the purchased product.
The processing of personal data of the User serves us, in this case, to register on our list of customers and to comply with the legal obligations to which we must abide.
These data will also be used for sending invoices or other documents necessary for the proper performance of our task of service providers or products.
These data will be included in our management database and will be used only and exclusively to follow up on our relationship with the interested party

Manage and execute contact requests forwarded by the interested party and provide assistance.
The processing of such data takes place on your explicit request and consent to answer your questions. These are data that are processed only as a result of solicitation of the User.
The legal basis of these treatments is the fulfillment of the services inherent to the request for registration, information and contact and / or sending of informative material and compliance with legal obligations.

Provide suggestions on further activities regarding the services / products similar or complementary to those purchased by the Interested Party (art.47 GDPR).
The Data Holder, even without the explicit consent of the User, may use the contact data communicated only for services / products similar to those of the sale, unless the User’s explicitly objects.

Provide suggestions on activities that are different from the services / products purchased.
In this case the data will be processed only and exclusively if the user has provided the consent.
Processing can be done through automatic systems for sending emails, text messages or telephone contact

The data provided by the user will not be disclosed to third parties

Identification data not provided (Art. 13 GDPR)
If the user does not provide the identification data required to process the requests received or following the completed form, the Data Holder will not be able to process the processing of the requested services and / or the contract and the services / products connected to it, nor to the obligations that depend on them.

Consent denied for other uses than those related to the management of the contractual relationship.
If the interested party does not give his consent to the use of data in order to receive information or specifications on promotional activities, the consent remains for the performance of those activities necessary for the management of the contractual relationship

a) Through automatic data collection systems we track information on the navigation of our Internet site in an aggregate way.
We need this to make statistics and analysis on all those who is interested in our services. This information can also be collected through software or plugins external to our website (so-called “Cookies” –> See point 9. of this text)

b) Through the forms that the user of the site can freely decide to complete to be contacted or informed.

c) Through the necessary forms of our ecommerce in order to best accomplish our online sales activity.

d) Through one-to-one meetings in fairs, events, initiatives or contacts.

In all these modalities, explicit consent is requested. In the case of offline data retrieval, the consent will be countersigned; in case of online data retrieval, the consent occurs when the “Send” button is clicked.

The data objects of the treatment are stored in two ways:

The data collected through our website will be included in a database on the Internet site and on servers provided by Aruba spa (read the privacy policy of Aruba Spa >>> Here)

The data collected offline will be kept in special folders kept in the legal or operational headquarters of our company


Data collected from the website
The data collected by us on the Internet site are protected by access with passwords of the administrators of the website.
The website has two systems of protection.

The first is an encryption system of the Internet site through the https protocol. The certificate of protection is provided by Let’s Encript, provided by the company Aruba Spa.

The second is a system of protection of the Internet site inserted in it, which:

Prevents entry to any unauthorized person
Block access when using “banned” passwords because they are considered “hacked”
The data are all stored on the servers of Aruba Spa

Data collected offline
The data collected offline are all located within special folders located within the company headquarters.
The company is always manned during special working hours, while during closing hours it remains closed and accessible only through an access key. The folder in which the data is stored is anonymized

In general, the personal data of the User will be kept until they are necessary with respect to the legitimate purposes for which they were collected, unless legitimate and specific requests for cancellation.
In particular, they will be stored for 20 years in the case of personal data collected for the purpose of carrying out activities linked or similar to services or products sold.
Instead, in the case of data provided to the Data Holder for the purposes of commercial promotion for services other than those already acquired by the User, for which he initially consented, these will be retained for 10 years, always subject to revocation of the consent given.
Regardless of the determination of the interested party to their removal, the personal data will in any case be kept according to the terms established by current legislation and / or national regulations.
Furthermore, personal data will in any case be kept for the fulfillment of obligations (eg tax and accounting) that remain even after the termination of the contract (Article 2220 of the Civil Code); for these purposes the Data Controller will retain only the data necessary for the relative prosecution.
Except in cases where the rights deriving from the contract and / or registration, in which case the personal data of the User, exclusively those necessary for such purposes, will be processed for the time necessary to their pursuit.

The User has the right to obtain from the Data Holder, if requested, the data available of the User (so-called “data portability” right).
In addition, the User may request to be deleted from any database or other place of data storage, or any correction of some of these data, at any time and without having to provide any justification for such request.
For any information or need, however, the User can directly contact the Data Holder at the addresses referred to in paragraph 1 of this document.
The maximum times established by law so that the holder can fulfill the requests in this direction are 1 month
The User can also lodge a complaint with the competent supervisory authority in Italy (the Personal Data Protection Authority) or the one carrying out its duties and exercising its powers in the Member State where the violation took place. of the GDPR.

Cookies are data that are sent from the website and stored by the Internet browser on the computer or other device (for example, tablet or mobile phone) of the user. The User can manage and disable the management of cookies directly from the browser he uses.
Below you can see how cookies are managed by the most popular web browsers:

Technical cookies and third-party cookies may be installed on our website or by sub-domains.
In any case, the user can manage a general request of deactivation or cancellation of cookies, modifying the settings of his internet browser. This deactivation, however, may slow down or prevent access to some parts of the site.

Technical Cookies
It is all those cookies that allow the safe and efficient use of our site.
Technical cookies, in fact, are essential for the proper functioning of our website and are used to allow users normal browsing and the opportunity to take advantage of the advanced services available on our website.
The technical cookies used are distinguished in session cookies, which are stored exclusively for the duration of navigation until the browser is closed, and persistent cookies that are saved in the user’s device memory until their expiration or cancellation by the user same.

Third-party cookies
Some of the services listed below collect statistics in aggregate form and may not require the consent of the User or could be managed directly by the Data Holder – depending on what is described – without the help of third parties.
If among the tools indicated below there were services managed by third parties, these could – in addition to what is specified and also without the knowledge of the owner – perform tracking activities of the User. For detailed information, it is advisable to consult the privacy policy of the services listed.

Social widgets of Google+ (Google Inc.)
The Google social widgets are services for interacting with the Google+ social network, provided by Google Inc.
Personal data collected: cookies and usage data.
Place of data processing: USA – Policy Google

Button I Like e Facebook social widgets (Facebook, Inc.)
The “Like” button and Facebook social widgets are services of interaction with the social network Facebook, provided by Facebook, Inc.
Personal data collected: cookies and usage data.
Place of data processing: USA – Policy Facebook

Tweet button and Twitter social widgets (Twitter, Inc.)
The Tweet button and Twitter social widgets are services of interaction with the Twitter social network, provided by Twitter, Inc.
Personal data collected: cookies and usage data.
Place of data processing: USA – Policy Twitter

Google Analytics (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.
Google may use the Personal Data to contextualise and personalize the advertisements of its advertising network.
Personal data collected: cookies and usage data.
Place of data processing: USA – Policy Google

The user can selectively disable the action of Google Analytics by installing on his browser the opt-out component provided by Google. To disable the action of Google Analytics, please refer to the link below Deactivation Analytics

Widget Google Maps (Google Inc.)
Google Maps is a map visualization service managed by Google Inc. that allows this application to integrate such contents within its pages.
Personal data collected: cookies and usage data.
Place of data processing: USA – Policy Google

YouTube (Google Inc)
YouTube is a map visualization service managed by Google Inc. that allows this application to integrate such contents within its own web pages
Personal data collected: cookies and usage data.
Place of data processing: USA – Policy YouTube
Link to manage or disable cookies: Deactivation of Cookies YouTube

Facebook Pixel (Facebook Ireland Limited)
The Facebook Pixel is a widget that allows the tracking of visits and activities carried out by the user on the Internet site, when access to the Facebook APP is open. This widget allows you to analyze data in an aggregate way and to carry out targeted advertising campaigns
Personal data collected: cookies and usage data.
Place of processing: Ireland
To set your privacy on Facebook differently, just click here Policy Facebook

Profiling cookies
They can be installed by the Data Holder, using software of c.d. web analytics, profiling cookies, which are used to prepare detailed and real-time analysis reports on information about: visitors to a website, search engines of origin, keywords used, language of use, most visited pages.
The same can collect information and data such as IP address, nationality, city, date / time, device, browser, operating system, screen resolution, navigation source, pages visited and number of pages, duration of the visit, number of visits.

Notwithstanding the foregoing, the Holder informs that the User can use Your Online Choices from this link https://www.youronlinechoices.com.
Through this service it is possible to manage the tracking preferences of most advertising tools. The Data Holder, therefore, advises Users to use this resource in addition to the information provided in this document.



I hereby assume all of the risks of participating in this activity, including by way of example and not limitation, any risks that may arise from negligence or carelessness on the part of the persons or entities being released, from dangerous or defective equipment or property owned, maintained, or controlled by them, or because of their possible liability without fault. 

I certify that I am physically and psychologically sound, I have sufficiently prepared or trained for participation in this activity, and have not been advised to not participate by a qualified medical professional. I certify that there are no health-related reasons or problems which preclude my participation in this activity. I acknowledge that this Accident Waiver and Release of Liability Form will be used by the event holders, sponsors, and organisers of the activity in which I may participate, and that will govern my actions and responsibilities at said activity. 

In consideration of my application and permitting me to participate in this activity, I hereby take action for myself, my executors, administrators, heirs, next of kin, successors, and assigns as follows: 

(A) I WAIVE, RELEASE, AND DISCHARGE from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me including my traveling to and from this activity, 

THE FOLLOWING ENTITIES OR PERSONS: Lucia Tuscany Events & Agriturismo Antica Dogana and/or their directors, employees, volunteers, representatives, and agents, and the activity holders, sponsors, and volunteers; 

(B) INDEMNIFY, HOLD HARMLESS, AND PROMISE NOT TO SUE the entities or persons mentioned in this paragraph from any and all liabilities or claims made as a result of participation in this activity, whether caused by the negligence of release or otherwise. I acknowledge Lucia Tuscany Events & Agriturismo Antica Dogana, that they and their directors, volunteers, representatives, and agents are NOT responsible for the errors, omissions, acts, or failures to act of any party or entity conducting a special activity on their behalf. I acknowledge that this activity may involve a test of a person’s physical and mental limits and carries with it the potential for death, serious injury, and property loss. The risks include, but are not limited to, those caused by terrain, facilities, temperature, weather, condition of participants, equipment, lack of hydration, and actions of other people including, but not limited to, participants, volunteers, monitors, and/or producers of the activity. These risks are not only inherent to participants, but are also present for volunteers. I hereby consent to receive medical treatment which may be deemed advisable in the event of injury, accident, and/or illness during this activity. I understand while participating in this activity, I may be photographed. I agree to allow my photo, video, or likeness to be used for any legitimate purpose by the activity holders, producers, sponsors, organizers, and assigns. The Accident Waiver and Release of Liability Form shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law.